You Are Here: Skip Navigation LinksCorporate Home > Information Disclosure > Notice of Privacy practices

Information Disclosure - Notice of Privacy Practices Small FontLarge FontPrint

This Web site, (http://www.citrushc.com) (this “Site”), is owned and operated by (Citrus Health Care, Inc., A Florida Corporation). For ease of understanding, this Privacy Notice refers to (Citrus Health Care, Inc.) as “we,” “us,” or “our” as the context may require. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.


Note: By visiting this Site, you are accepting the practices described in this Privacy Notice. In addition, pages of the Citrus Health Care, Inc may not be secure.  If the url has the following:  https://www.citrushc.com it is secure.  The “S” after http tells you that the page is secure without it the page is not secure and you may want to consider your options before inputting Personally Identifiable Information.

Information Collected

1. Personally Identifiable Information
In some instances, the Citrus Health Care, Inc. (CHC) Web site collects personally identifiable information (such as email address, name, phone number, etc.) This information is only collected when volunteered by the user - for example, when completing a newsletter subscription request form or requesting a phone call or information from Customer Services.

2. Non-personally Identifiable Information
This site also collects non-personally identifiable user information, such as Internet Protocol (IP) addresses, cookies, Internet tags and navigational data (server log files). This information is used for system management and to improve the content and navigation of the site.
We do not match personally identifiable information with non-personally identifiable information. In other words, we do not link personal information (name, etc.) with visit information, such as pages visited or files downloaded. In effect, all such visit information is anonymous

Use of Information

We will use the information you submit to improve the Citrus Health Care, Inc. Web site and to better provide news on Citrus Health Care Plan services and health-related news that may be of interest to you or mandated by a regulatory authority. You will only receive e-mail from us for information you have requested or as confirmation of information that you submitted (i.e. information request). You may opt-out of receiving electronic (i.e. email) information from Citrus Health Care, inc. at any time by following the unsubscribe information provided in the e-mail or newsletter, or in writing by contacting:

Citrus Health Care, Inc.
Attn: Email opt-out
5420 Bay Center Drive
Suite 250
Tampa, Florida 33609

Information Disclosure

Any personally identifiable information you submit to us on any event registration, Web site feedback form, or for any other form is for exclusive use by Citrus Health Care, Inc. or other entities that are involved in the operation or fulfillment purposes of this site. It will not be shared with any other party, except if required by law.
Citrus Health Care does not sell, trade or rent personal information about our users.

Acceptance of Terms

By using this site, you signify your acceptance of the Privacy Policy. If you do not agree to this policy, please contact Customer Services for your request at 1-866-769-1157.   Monday – Sunday 8 a.m. -8p.m. TTY (hearing/speech impaired) may utilize the Florida Relay Services line at 1-800-955-8771

Links to other Web Sites

This site contains links to other Web sites. Please be aware that this Privacy Policy does not apply to any other Web site. For your own protection, read the privacy policy of each Web site that you visit.

Adherence to Principles

If at any time you believe this site has not adhered to these principles, please notify us by email to compofficer@citrushc.com and we will use all reasonable efforts to promptly determine and correct the problem.


 Our Lines of Business
Citrus Individual
Citrus Medicaid
Citrus Medicare
Tango Plan
Mail Order Pharmacy

PhoneContact Contact
Citrus Health Care All Plans
Citrus Health Care
5420 Bay Center Drive, suite 250 Tampa, FL 33609 www.citrushc.com
Phone : 813-490-8900
Fax : 813-490-8909
Toll Free Phone per Plan
Medicare: 1-866-769-1157
Medicare(TTY/TDD): 711
Medicaid: 1-877-255-3081
Tango: 1-866-769-1158 (Hours 8:30am to 5pm EST From Monday to Friday)
Medical Management: 1-866-769-1159
Provider Service: 1-866-769-1160
Customer Service: 1-877-624-8787
To report suspected fraud and/or abuse, Please call 1-800-830-0817 or Email lketterman@phyhc.com