Citrus :: One Source Pharmacy

You Are Here:

Mail Order Pharmacy - FAQs

How do I get my new prescriptions filled?If this is your first time ordering, fill out the new member registration form and mail your new prescriptions to: One Source Pharmacy – 101 South Hoover Blvd. Unit 100 Tampa, FL 33609 If you've filled prescriptions with us before, no form is required. Simply write the identification number of the main participant on the back of the prescription and mail it to One Source Pharmacy – 101 South Hoover Blvd. Unit 100 Tampa, FL 33609

Where do I send my prescriptions?
One Source Pharmacy – 101 South Hoover Blvd. Unit 100 Tampa, FL 33609

I have an existing prescription; can I transfer it?
As long as there are refills remaining, we will make every effort to transfer your existing prescription, however, you could experience delays. If it is possible, sending a new prescription is the quickest way to receive your medication, since we can begin processing immediately. To transfer an existing prescription to One Source Pharmacy, please contact the pharmacy staff at 1-877-490-8987 and a member of the pharmacy staff will provide you with further instructions.

Can my doctor call in my new prescription?
Absolutely. Your doctor may call our toll-free number to call in a prescription. The only exception would be some controlled drugs. Some of these medications require a new original prescription.

How many refills can my doctor write for?
If your prescription is written for at least a 90-day supply, your doctor may write for 3 refills, which will supply you for one year. Controlled drug prescriptions, however, can only be refilled once since they will expire 6 months from the day they are written.

How long are my prescriptions good for?
Most prescriptions expire one year from the day they are written. Controlled drug prescriptions expire 6 months from the day they are written.

When will I receive my medications?
Your order will be processed within 3-5 business days of receipt. Please allow 14-21 days from the date you mail your order until you get your medication. This allows for normal postal delivery time. When ordering refills, you may expedite your order by requesting refills by phone at 1-877-490-8987 or via the Internet at www.1sourcepharmacy.com. When ordering by phone or via Internet, you will need Visa or MasterCard for your copay.

Do I need a new prescription every time?
If your prescription has refills remaining, you do not need a new prescription every time. It's a good idea to request that your doctor write your prescription for the maximum days supply plus three (3) refills. This should supply you for a year. (Exceptions would be controlled drug prescriptions, which cannot be refilled or expire six months from the day they are written.)

Do I have to fill out a form with every new prescription?
No form is required with new prescriptions after the initial order. You just write the patient identification number of the participant on the back of the prescription, date of birth and mail it to One Source Pharmacy – 101 South Hoover Blvd. Unit 100 Tampa, FL 33609 with your form of payment.

Where do I get my new member enrollment form?
You may obtain a new member enrollment form from the website, physician office or we can fax you a form.

How do I order additional forms?
You only need to fill out the enrollment form once. You do not need additional forms even for new prescriptions. The form you fill out with your initial order provides us with the health and insurance information we need on you.

Can I fax you my original prescription?
No. However, prescriptions may be faxed from the prescribing physician's office.

Where do I find my RX number?
Your RX number can be found on your prescription reorder form, your invoice, or in the upper left hand corner of your medication bottle.

Does my RX number ever change?
Your prescription is assigned a new RX number in one year or if you send a new prescription for the same medication, of if the dosage or directions on your medication change.

Can I phone in my refills?
Absolutely. Have your RX numbers (found on your bottle or prescription reorder form) ready and then call 1-877-490- 8987; One Source Pharmacy will only take refills during normal operating hours M-F 9-5pm.

Do you send my refills automatically?
Yes, but you will have to let us know. Please check the box on the registration form. We don't assume that you will be continuing on this medication. You must mail in your prescription registration form or let a pharmacy technician know that you need automatic refills. You may also call in your refill request to 1-877-490-8987.

I am going on an extended vacation, how will I get my medication?
One Source Pharmacy would be happy to ship to the address where you will be in the United States. Call 1-877-490- 8987 when you are ready to reorder and tell the customer service representative where you would like medications sent.

If my prescription is out of refills, can you call my doctor?
Yes. We will make every effort to obtain approval from your doctor to refill your medication. Please be aware that you may experience delays if we have difficulty contacting your doctor. Please advise your doctor that you need refills as well.

Why didn't I receive my order all at the same time?
Most insurance plans require that the member use between 65% and 75% of their last refill before they will allow us to refill that prescription. This could be why you received your order in two shipments. If it is too early to fill one of your prescriptions, you will be notified, and we will fill it on the earliest date allowed by your insurance provider.

Who decides my copay?
Your copay is determined on your Citrus Health Plan. You may call Citrus Care member services at 1-877-624-8787 to ask for the exact co-pay amount.

What drugs are covered?
One Source Pharmacy does not determine what drugs are covered by your plan. If a situation occurs in which a drug is not covered, you will need to contact the National Pharmaceutical Services Customer Service Center at 1-800-546- 5677 and will answer any drug coverage or copayment questions that you may have.

How do I pay my copay?
You may pay by Visa, MasterCard, Discover, American Express or money order made payable to One Source Pharmacy.

What if I have a question about my medication?
Call 1-877-490-8987. A pharmacist will be happy to answer any question you have about your medication.

Do I pay for shipping?
No. All orders are shipped courtesy of One Source Pharmacy through the United Parcel Service/USPS by ground delivery. You may however select a special shipping method such as priority or overnight shipping at your expense.

When will my UPS shipment arrive?
UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday. UPS Standard packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday. For more details call 1-800-PICK-UPS (742-5877) or visit www.ups.com for tracking information.

Click Here to Navigate to One Source Pharmacy

Citrus Corporate Login

Click to Login Here