Contacts

Customer Service

PO Box 690670
San Antonio, TX 78269-0670
1-877-624-8787,(TTY: 711), October 15, 2011 – March 1, 2012: 8 a.m. – 8 p.m., 7 days a week;
March 2, 2012 – October 14, 2012: 8 a.m. – 8 p.m., Monday – Friday
Fax: 1-855-701-1907

Claims

Citrus Health Care
Attn: Claims Department
P.O. Box 20567
Tampa, FL 33622

Become a Member

1-866-769-1157 (TTY: 711), October 15, 2011 – March 1, 2012: 7 a.m. – 9 p.m., local time, 7 days a week;
March 2, 2012 – October 14, 2012: 7 a.m. – 9 p.m., local time, Monday – Friday

*Preferred Mail Order Pharmacy (Prescription Solutions® by OptumRx™)

1-877-889-6358 (TTY: 711), 24 hours a day, 7 days a week
www.PrescriptionSolutions.com
Fax: 1-800-491-7997, 24 hours a day, 7 days a week

Psych Care

1-800-221-5487 (TTY: 711), 24 hours a day, 7 days a week

SilverSneakers

1-877-624-8787 (TTY: 711), October 15, 2011 – March 1, 2012: 8 a.m. – 8 p.m., 7 days a week; and March 2, 2012 – October 14, 2012: 8 a.m. – 8 p.m., Monday – Friday
www.SilverSneakers.com

Disease Management

1-866-204-4219 (TTY: 711), 8:00 a.m. - 5:00 p.m., Central Time, Monday - Friday

*Hearing Services (EPIC)

1-866-956-5400, (TTY: 711), 6:00 a.m. – 6:00 p.m., Pacific Time, Monday – Friday
www.epichearing.com

Social Service Coordinators

Assistance on application process for additional government financial assistance.
1-877-389-5798 (TTY: 1-877-644-3244), 9:00 a.m. - 6:00 p.m., Central Time, Monday - Friday

*Comfort Care Transportation

1-866-879-8023 (TTY: 711), 6:00 a.m. - 8:00 p.m., Central Time, Monday - Friday

Medicare

1-800-MEDICARE
1-800-633-4227
(TTY: 711)
www.medicare.gov
www.cms.gov

* Benefits vary by plan